Once your purchase and payment are successfully completed, you will receive a GST receipt directly to your registered email address for your records. In addition to this, we ensure that a printed copy of the receipt is included inside the package.

For added convenience, another copy of the receipt is securely attached to the outside of the box. This ensures that you have multiple ways to access your sales receipt and maintain your purchase documentation.

To return an item, please email us at support@onixenchante.com within 7 days of delivery. Our team will assist you in processing the refund from there.

Please note that refunds are subject to our internal guidelines and terms and conditions. For more details, kindly refer to our Return and Refund Policy.

Restocking items marked as “out of stock” is subject to our internal decision, which is based on the sales performance and overall demand for the product. We continuously evaluate these factors to determine whether a product will be restocked. For updates, we recommend checking the product page or reaching out to our customer support team at support@onixenchante.com