Return and Refund Policy

Thank you for shopping with Onix Enchante. We strive to ensure you are delighted with your purchase, but if for any reason you are not satisfied, please review our return and refund policy below.

Eligibility for Returns

  1. Return Period: Returns are accepted within 7 days from the date of delivery.

  2. Condition of Items:

    • Items must be unused, unworn, and in their original condition with all tags and packaging intact.

    • Used, washed, or altered products will not be accepted for returns.

    • Any item that is damaged after delivery or shows signs of wear will not qualify for a return.

  3. Proof of Purchase: A valid receipt or proof of purchase must be provided when initiating a return.

Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Items marked as final sale.

  • Products damaged due to customer mishandling.

Return Process

  1. Initiating a Return: To start a return, please email us at support@onixenchante.com within 7 days of delivery, including your order number, product details, and reason for the return.

  2. Approval: Once your return request is reviewed and approved, you will receive instructions on how to proceed.

  3. Shipping Returns: Customers are responsible for shipping costs when returning an item. Ensure the item is securely packaged to prevent any damage during transit.

Refunds

  1. Processing Refunds: Refunds will be processed once the returned item is received and inspected. Approved refunds will be issued to the original payment method within 7-10 business days.

  2. Deductions: Please note that shipping fees, if applicable, are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@onixenchante.com with photos of the product and packaging. We will review the case and offer a replacement or refund as appropriate.

Additional Information

  • Refunds are subject to our internal guidelines and quality checks.

  • For more details, please refer to our Terms and Conditions or contact our support team.

We appreciate your understanding and cooperation. Our goal is to ensure a seamless and satisfactory shopping experience for you!